Terms, Conditions & Returns

ThinRedLine Design known as SELECT-workwear. Basic Terms & Conditions and Returns Policy

  1. These terms and conditions shall apply to all contracts entered into between ThinRedLine Design known as SNIPEF-workwear  and its customers.
  2. SELECT-workwear agrees to carry out the requirements of the customer in accordance with written specifications supplied by the customer to SELECT-workwear and recorded in writing between the parties. All embroidered company logos or names must be approved/signed off by the customer in writing before any factory order is commenced.
  3. Payment for the goods ordered by the customer shall be made when placing order and always in advance of the factory order being placed.
  4. Title or ownership of the goods supplied by SELECT-workwear to the customer shall not pass to the customer until such time as full payment has been made, full payment being the receipt of cleared funds in respect of the whole order relating to the goods supplied.
  5. In the event of the customer wishing to change the design, artwork or other aspect of the order such request must be given by the customer to SELECT-workwear in writing. SELECT-workwear will use its best endeavours to make the changes in accordance with this request but must reserve the right to charge the customer the additional cost of any such changes arising out of this request and will notify the customer of the costs such as changes at the time of the request, orders requiring new artwork will not be started until artwork is signed by customer.
  6. SELECT-workwear will not automatically accept a return of goods supplied but if it does agree to accept a return of goods then such return to be on the basis that there is a handling charge payable by the customer at the time of return based upon 20% of the total invoice price of the goods. SELECT-workwear points out that whether it accepts a return of goods is entirely at its own discretion excepting where the return of goods is as a result of the failure on the part of SELECT-workwear to supply the relevant goods in accordance with the order. Goods cannot be returned if individual design or embroidery work has been effected on such goods and/or the customer has used the goods and/or itself added the design or embroidery work.
  7. These terms and conditions are unless otherwise agreed deemed to apply to all orders and contract arrangements entered into between SELECT-workwear and the customer including repeat or fresh orders from the customer.
  8. For the avoidance of doubt if these should be any dispute under these terms and conditions or the contract between SELECT-workwear and the customer then such dispute shall be dealt with under Scottish law.
  9. SELECT-workwear points out that these terms and conditions do not in any way remove, restrict, hinder or take away from the customer any of their statutory rights.

ThinRedLine Design known as SELECT-workwear Returns Policy

  1. You may return any item bought from our standard range* within 30 days of delivery providing it is in the original packaging and suitable for resale. We will also pay the return carriage costs for exchanges or refunds where the return is our error or the material is deemed to be faulty.
  2. Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:
    • Goods that have been embroidered, badged or printed - all embroidered logo or company name artwork must be approved and signed off by a customer before any factory order is commenced.
    • Goods that have been assembled in line with your requirements.
    • Goods that have been specially procured in line with your requirements and do not form part of our standard range*.
  3. Please note that, where applicable, returns placed via the website will carry a reduced handling charge equivalent to 10% of the value of the returned item (normally 20%) unless we delivered the item in error or the item is faulty.
  4. We aim to uplift unwanted goods from your premises within 5 days of the request being made.
  5. This does not affect your statutory rights.                                                                                                                                                                                                                        *Our standard range is any item available on our website - without branded embroidery -  and does not include special colours or sizes.